The Mowat Centre at the University of Toronto's recent paper, Public Service Transformed: Harnessing the Power of Behavioural Insights, outlines some simple steps to increasing the effectiveness of the public service in four key areas: collaboration, transparency, innovation and a focus on results.
- All the structures and processes we face, whether in life or at work, make certain choices easy and others hard. By understanding both the way people think and how the choices presented to them make a difference in how they act, it is possible to present choices in such a way as to guide human behaviour.
- Governments around the world are using these insights to drive change in citizen behaviour. For example, because people have a natural tendency to take the path of least resistance, changing the default option on retirement contributions to 'opt-out' drives up enrollment rates.
- By turning this lens inward on the public sector workforce, governments can simply and effectively create a more dynamic and creative work environment for public servants.